PlusNet has revealed the loss of 700Gb of its customers' emails on 9 July. Since then, the ISP has been working with a data recovery firm to retrieve the mails, which were lost due to human error.ISP PlusNet has revealed the loss of 700Gb of its customers' emails on 9 July. Since then, the ISP has been working with a data recovery firm to retrieve the mails, which were lost due to human error.Bit part lists of files have been recovered, but the directory structure is lacking. What that means in English is that it can’t recover the emails.
Alistair Wyse, PlusNet's technical director, said: “I once again extend our sincerest apologies for the inconvenience caused by the loss of any customer emails.”
The company reckons that around 50 per cent of the lost email was spam – probably on email stats it previously held. It also thinks that 48 per cent of the emails had already been read. We’re a bit dubious about this last figure, unless people really don’t use POP3 access any longer, or at least don’t copy mail off the server.
The whole sorry episode goes to show that any critical information you have on email does need to be backed up elsewhere, even if it's just forwarding it on to a secondary email account.
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